Delivery & Returns

Delivery

Please be aware while the Royal Mail are continuing to provide the best service possible, under the current circumstances with Covid-19, delivery delays may occur. Please see Royal Mail website for most up to date information.

Delivery Options:

Here are our prices for postage and estimated delivery times, once your order has been processed (Processing time: 3-5 working days).

  1. Standard UK Delivery – Royal Mail 1st  Class  -> 2-5 Working Days (subject to Royal Mail) / £3.00

    Free Standard UK delivery when you spend over £45

  2. Royal Mail Tracked 24® - Tracked to delivery point -> 1-2 Working Days / £8.00

    Free Royal Mail Tracked UK delivery when you spend over £150

( Timescales are intended as a guide only, once your order leaves our studio, it's in the trusted hands of Royal Mail.)

Help! My order has been shipped but I haven’t yet received it!

In the unlikely event an item does not arrive within the delivery timeframes, we'll do everything we can to help. Please contact us at the soonest opportunity.

Returns & Exchanges

At Gram Jewellery, we take customers satisfaction very seriously, and we want you to be 100% happy with your new jewellery. If for any reason you are not satisfied, we will do everything we can to help.

6-Month Warranty

Gram Jewellery pieces come with a 6-month warranty from the date of purchase. The warranty does not cover accidental damage or breakage.

We pride ourselves on using high quality materials, however, we know accidental damage/breakage can happen with delicate jewellery. Items covered by the 6-month warranty are repaired free of charge. Items out of warranty can be repaired for a small fee. Therefore, should you experience a breakage while wearing or any other issue with your jewellery please contact us with a photo of the jewellery. We will then work with you to determine the best possible solution.

Your Rights under the Distance Selling Regulations

We guarantee the quality and craftsmanship of our work and want you to be 100% satisfied with your new purchase. If you're not completely in love with your items, we'll happily offer you a refund or exchange within 14 days for any reason.  All we ask is that the item is returned to us unworn, in its original packaging and fit for resale.

Simply contact us within 14 days of receiving your order, explaining the reason for the return and if you would like to exchange or receive a refund. We’ll get in touch with you to confirm the return address as soon as we receive your request. As soon as we receive the item back, we will refund or exchange it, as agreed.

We advise returning via a "signed for" postage service.

Gram Jewellery are not responsible for return/exchange items not received in perfect condition.

EXCHANGES: Additional charges may apply, depending on the nature of the exchange. We will advise when you contact us.

RINGS: As we do not always stock all sizes, we will notify you if size is not available and do our best to help.

ITEM SIZE IS NOT SUITABLE:

We recommend checking the size/length of jewellery before ordering.

If your piece does not fit well, simply contact us within 14 days of receiving your order, explaining the size concern and if you would like to exchange for correct size or receive a refund.

If we are required to re-make an item from new, due to size, such as for stretch bracelets, stretch rings and anklets, an additional charge will apply. We will advise when you contact us.

On receipt of your request, we will confirm the return address.

Return to be made within 14 days of purchase.

We advise returning via a "signed for" postage service.

As soon as we receive the item back, we will refund or exchange it, as agreed.

Gram Jewellery are not responsible for return/exchange items not received in perfect condition.

Returns and Exchange Policy

Gram Jewellery offers a 6 month warranty on all products. The warranty does not cover general wear-and-tear on parts such as fabric elastic, leather or waxed cotton.

  • Warranty is invalid in the event of third-party repairs and careless handling.

  • Please note the jewellery care instructions included with your purchase.

  • We are not able to refund original postage costs, for customer-requested returns or exchanges.

  • We are not able to refund return postage costs, except where wrong item is received OR item was damaged on arrival.

  • Gram Jewellery cannot be held responsible for items lost when returned. The item remains your responsibility until it reaches us.

  • Please allow 5-6 days from the day we receive your return for us to process refunds / repairs / exchanges. (During busy periods this could be longer and we will notify you)

  • Exchanges: An additional postage charge will apply to resend an item.

  • Exchanges: An additional charge or refund will apply, depending on the nature of an exchange.

Because of the nature of some items, unless they arrive damaged or defective, we are unable to accept returns for:

  • Custom or personalised orders (unless we’ve made a mistake!)

  • Earrings (hygiene reasons)

  • Items on sale

We love hearing your feedback — of all types. At Gram Jewellery we are always looking to improve and provide better services and the products you want, and we can only do that with the help of your feedback.